EMERGENCY RESPONSE PLAN COVID-19 : Here is how Santinel is reacting to confront the coronavirus

17 March 2020


At Santinel, we take this crisis as well as our social responsibility very seriously. Our top priority is to protect the health, safety and well-being of our employees, customers, partners and subcontractors. All our employees must act and adopt good behavior.

1 – Wash your hands: this is THE most simple and effective preventive method!

2 – Apply good practices :

  • Use an alcohol-based disinfectant if you do not have access to soap and water
  • Observe hygiene rules when coughing or sneezing
  • Throw away any used tissue and wash your hands

3 – Cancel all visits to hospitals, CHSLDs and private seniors’ residences

4 – Keep your distance: at least one meter

  • Avoid direct contact with others such as handshakes

5 – Limit all trips that are not directly related to operations

  • While consultation service activities will continue, favor email and videoconferencing rather than external meetings
  • Visits to suppliers and distributors who have no immediate stake in business continuity are suspended until further notice

6 – As a trainer, remind participants to keep a reasonable distance between them. For first aid instructors, avoid practice on dummies and prioritize theory

7 – Keep a logbook of your visits to customers (locations and dates)

8 – Imperatively inform your supervisor and / or management if:

  • COVID-19 symptoms appear: fever, cough and difficulty breathing
  • You have been in contact with a family member or someone with the virus
  • You have traveled to a foreign country

9 – Isolate yourself for a period of 14 days if you are returning from a trip

10 – In no cases can you come to work if you have symptoms or have coronavirus

  • See health services for screening if you have symptoms
  • The Info-Social telephone consultation service is 811 (24 hours a day, 7 days a week)

11 – Speak with the remote doctor service offered by our insurance

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